786 results found
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Fix the problems
Dear Support Team,
I am writing to express my deep dissatisfaction with the latest version of Smart Notebook, which has been causing significant disruptions in my workflow. After using the software for six years, I have never encountered such persistent issues, and I am now reconsidering whether to continue my subscription.
Here is a list of the major problems I’ve encountered:
- The software crashes at least twice per hour, making it highly unreliable.
- It offers to restore lost data after a crash, but this function does not work as promised.
- The handling of tables is terrible, with constant glitches that…
4 votesHi Anna
I understand your frustration. If you would be willing to send us some of the .notebook files where you experience these issues, it would help us identify and resolve the issues as quickly as possible.
If so, please reach out to https://www.smarttech.com/connect-with-smart/contact-support to send the files to the Notebook product team.
Thank you.
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Transparent Background Mode - Pedagogical Practices
Please add Transparent Background Mode back into SB24. We have developed our teaching pedagogy and learned to stack windows in a certain order with SMART Notebook software on top to utilize this feature. This feature was helpful and built into our teaching practices.
2 votes -
Improve the SMART Cleanup Utility and Installation Process to Handle Leftover Registry Entries
The current SMART Cleanup Utility does a decent job, but it doesn’t seem to catch all leftover files or registry entries from previous installations. This can create issues during uninstallation and reinstallation, causing registry conflicts that prevent new installs from working properly. Users sometimes have to resort to third-party tools with elevated privileges in Safe Mode to manually delete problematic registry entries, which is not an ideal solution.
It would be beneficial to improve the SMART Cleanup Utility or update the installation process to better handle these leftover files and registry entries to avoid similar issues in the future.
1 vote -
Allow SmartInk to be compatible with BenQ boards
I use SmartNotebook all the time, but my school just changed my board to a BenQ. I cannot use the writing feature on the board.
1 vote -
1 vote
Sonya, I am able to reproduce your issue. Could you please reach out to https://www.smarttech.com/connect-with-smart/contact-support? A support agent will assist you with your issue.
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Can you please recreate Vortex Sort?
Please can you bring back Vortex sort in the tool kit. It was a great resource.
1 vote -
Druck, PDF Export aus 4k Presenter
Aus 4k Presenter ist kein PDF Export möglich. Bitte ermöglichen.
Die Druckfunktion in 4k Presenter druckt nur ein weißes Blatt.1 vote -
Auf Smart-Display erstelltes Tafelbild wird in SMART Notebook nicht vollständig angezeigt. Ich solle die Datei in 4K Presenter öffnen?
Auf Smart-Display erstelltes Tafelbild wird in SMART Notebook nicht vollständig angezeigt. Ich solle die Datei in 4K Presenter öffnen?
Es kann doch kein Problem sein, die Datei entsprechend zu skalieren? Bitte diese Funktion in Notebook einbauen.
Alternativ: warum startet 4k Presenter nicht automatisch?1 voteThomas, können Sie bitte klarstellen, welche Version von SMART Notebook Sie verwenden? 4K Presenter ist eine Funktion von Notebook 22.1 und früher. Bei Notebook 23.0 ist 4K Presenter die Standardeinstellung. Das Seitenverhältnis entspricht dem des iQ Whiteboards. Bilder sollten keine Änderungen erfordern, um korrekt angezeigt zu werden. Wenn Sie eine Notebook-Version verwenden, die 22.1 oder älter ist, empfehlen wir Ihnen, auf unsere neueste Version, SMART Notebook 24.0, zu aktualisieren. Sie sollte Ihnen das gewünschte Erlebnis bieten.
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Lock top layer object, but move bottom layer objects
I would like to be able to layer objects, lock the top layer, but still be able to move the middle/bottom layer objects freely. I can do this in ActivInspire. I use it for "hiding" math problems under a picture, such as a bag. The bag itself is on the top layer and locked, but the math problems underneath are free moving and can be grabbed with the mouse because the top layer is locked and no longer acknowledged by the mouse. This allows me to pull random problems out of the "bag" without students seeing them prior to being…
1 vote -
Include 'Auto save' option
Include the 'Autosave' option as they used to get with other apps such as Microsoft Word. Submitted on behalf of customer case: 00774265
3 votes -
Ability to set the default line thickness on pens
This is something that is requested in every edition - it was added as a SMART setting for the boards with different pens but the MX series or the 24 version of SMART notebook still does not have any user customizable settings for default pen line width. We still have to click pen, line size dropdown, smallest option, EVERY TIME we change colors. It's infuriating!
9 votes -
Graph feature; taskbar
Notebook 23 is missing the "Graph" feature under the Insert button in the ribbon. As a high school math teacher, this was an important feature for me. Also, when resting my cursor on the Notebook icon in the taskbar, I can no longer see the previous files that I had opened. This slows down my teaching in the classroom. The blue shade around objects that are selected or when text is being entered is annoying as well. I've had Notebook 23 for less than 24 hours and dislike it. I am switching back to Notebook 22.
1 vote -
Bring back one-dimensional stretching of images
Until the latest update, it was possible to stretch images in SMART Notebook horizontally or vertically only, but this ability disappeared in the new version. I've used horizontal image stretching for years, to illustrate how the unique tissue which lines the urinary bladder distorts without tearing as the bladder distends and empties in my A&P I lectures. I'm sure that one-dimensional stretching has applications for other courses' visual demonstrations too. Any chance that such a one-way-only resizing option can be restored? Losing it kind of spoiled one of my best tricks with my Anatomy I displays.
7 votes -
Install/update SmartNotebook with Winget package manager
Hello,
I managed to get the application installation working via Microsoft Intune, however I would really appreciate it if you could try to publish the SmartNotebook in Winget package manager https://learn.microsoft.com/en-us/windows/package-manager/winget/. It would make my job very easy, as at the moment I have to do the updates on the end stations manually and as the application takes a very long time to install/update, it is not an efficient way.
I manage multiple elementary schools and there are a lot of computers with your application on them.
Thanks in advance for your reply.2 votes -
We would like an actual square root symbol with the top line attached. Currently we only have the front "check" part.
We would like an actual square root symbol with the top line attached. Currently we only have the front "check" part.
4 votes -
protractor
"Reset page" messes up images
When trying to "reset page" between classes, images just appear as grey boxes.1 voteHi, JoAnn
I am unable to recreate your error. I recommend updating to Notebook 24.0. If the issue continues to persist, please reach out to https://www.smarttech.com/connect-with-smart/contact-support and we will work with you directly to fix the issue.
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Конструктор занятий
Как оформить подписку, чтобы пользоваться конструктором занятий?
1 vote -
Missing Features in SMART Notebook +
We currently switched to SMART Notebook Plus, and it is missing many elements that I have relied on in previous versions of SMART. It makes working in Notebook very inefficient. I cannot find how to align text and images in our new version; I miss being able to add text directly into a shape; I am unable to copy and paste a text to match the page's text; and I have lots of issues when trying to lock things--esp. numbers. I am confused why these features would have been taken away. Thanks for any help you can give.
3 votes -
Return of Transparent Background
Please return back the transparent background feature. As a teacher, I use the transparent background on a regular basis.
2 votes -
Streamline Camera.
When taking photos with the camera feature please put the dropdown menu back under the choices(full screen, partial, etc...) where we can check a box to "save to current SMART notebook page" or "save to new SMART notebook page" so we don't have to click that choice EVERY time we take a picture. I just want to make a choice once and then take tons of pictures at a time and have them all so the same thing. Previous versions had this option.
1 vote
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