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  1. 1 vote

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  2. When we open a PDF file in Smart Ink Document Viewer, if the PDF includes links (for example to jump to a certain page within the PDF), those links don't work (the PDF is shown as if it was a plain image). It would be nice to improve the viewer to understand links. Thanks!

    1 vote

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  3. SMART Ink annotation on Google Chrome on Windows is per-tab and ink stays with the tab (disppears when a different tab is selected and is restored when returning to the tab it was drawn on), but this is not available on any other browsers nor on any browsers on macOS. Could this be made available on macOS as well?

    1 vote

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    acknowledged  ·  1 comment  ·  Admin →
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  4. Currently there is no option to write using your finger unless SMART Notebook is installed. This should be an available option without SMART Notebook being installed.

    Submitted on behalf of customer, 766678

    1 vote

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  5. Our school group is making the switch to Microsoft Intune.

    To allow for automatic updates of SMART Ink software it would be useful if it was available via winget or the Microsoft App Store.

    As it is now we have to keep an eye on any updates to the software and update the file in Intune to install the new version. Users do not have admin rights on the laptops provided by us, so they cannot update by themselves.

    1 vote

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  6. At the moment we have to use annotate.net to achieve this on the Chromebooks. Lots of primary schools in the UK are moving staff over to Chromebooks and there are no Smart Ink tool options to support us when we aren't in Lumio, i.e the way Smart Ink works on all areas of the screen on all applications outside of Smart Notebook in Windows.

    Like annotate.net it could be a simple Chrome extension.

    2 votes

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  7. It would be helpful to be able to resize the window, so other windows and content can be displayed side by side etc.

    1 vote

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  8. The SMART Ink plugin for Adobe Acrobat Reader only supports Acrobat Reader and not the full version of Acrobat. The 64-bit version of Acrobat replaces Acrobat Reader upon installation, making it impossible to ink on PDF's using Acrobat/Reader when the full version of Acrobat is installed.

    The 32-bit versions allow simultaneous installation, however this is still comes with the inconvenience of needing to open a PDF in the more limited Acrobat Reader to be able to ink on it and switch between the two applications.

    Adding support for the full version of Acrobat to the SMART Ink plugin would be…

    1 vote

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  9. Oops! Turns out the reseller was wrong, and I know some of my teachers that actually use the markup capabilities of the SmartBoard are going to be upset.

    I hear you are working on Chromebook drivers to enable SmartInk and other tools. Here's a strong vote to roll that out soon! Our reasoning for converting from iMACs to Chromebooks is that we want our teachers using the Google cloud-based tools and the same HW/SW platform the students use so that they become at least as familiar with the platform as the students are expected to be. We are now one-to-one…

    4 votes

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  10. Objects in Smart Meeting Pro can have links attached, a nice feature except for the pop up which appears every single time you try to use a link.
    I would like for to be able to toggle this pop-up globally, or have the option when adding a link to make it 'trusted'.

    1 vote

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  11. We are a language school and we offer Arabic to our students. It would be really useful for our Arabic teacher if you include Arabic in the language options for SMART ink.

    2 votes

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  12. When I use OneNote with my 6065S smartboard, I'm experiencing a low performance: the line is jiggering as you draw, resulting in a delayed appearance of the drawing and a bit clunky text/notes (see the attached video for how it looks like). It works fine with other Office365 applications like Excel, Power Point and Word.
    I noticed that there is a special plugin loading for Excel, Word, and Power point (SMARTink-Word-all). Maybe the plugin similar to this can solve the issue?

    2 votes

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  13. We have an instructor that uses PowerPoint in the browser, and she loves using the Smart Podium to annotate over the PPT. However, she also really likes using a clicker to navigate between slides. However, when she annotates on the PPT, the focus leaves the web page, so she often needs to click on the PPT to be able to use the clicker again, which defeats the purpose of the clicker.

    1 vote

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  14. smartboard 7075-V2, the whiteboard software needs a straight line drawing tool, we have a number of economics and chemistry classes in which this unit is used and we could really use an option for lines that can then be drawn with the pen.

    1 vote

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  15. The Desktop and Whiteboard buttons live on the top left of the display. It would be helpful to have keyboard shortcuts for them as they are too high for some of our staff, and if we drop the board to suit them, the entire board is too low for others. Adjustable height wall mounts for the boards don't seem to make financial sense .They cost almost as much as the board.

    1 vote

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  16. We are using smart board in our school and we would love to have the option of Hebrew in smart ink.

    1 vote

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  17. SMART Touch Inking Tool (The SMART Touch Inking Tool allows you to draw or write with your finger) can be turned off each time but it comes back.
    Would like to have only one Toolbar instead of a Pen Toolbar and Touch Toolbar

    1 vote

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  18. Allow users to change the default settings to the markers, so when I pick up the marker, it will already be the thickness and color I want. This used to be an option on the older versions of smartboard.

    7 votes

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  19. In SMART Ink, SMART PowerPoint plug-in by default causes the issue that hyperlinks in ppt's no longer work. This can be very confusing for new users - specially in teaching environments. It would be better if this feature was disabled by default - or be configurable by the administration

    1 vote

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    Hello and thank you for finding this issue for us. You are correct, if you have a connected computer to a panel, and are connected to that input, it would appear that you cannot dynamically create hyperlinks inside powerpoint. I will log this as a bug, however, I cannot guarantee a resolution date. 


    The work around for this would be to disconnect from the input and restart PowerPoint. When you are not connect to the input, even though you still have drivers installed, PowerPoint will dynamically create hyperlinks for websites you type into a slide. 

  20. We updated to the MX series V3 district-wide (750 panels). I consistently get feedback that teachers don't like the automatic capture acetate/overlay. Once that pops up, they can no longer interact with the browser. They'd prefer that this feature be enabled/disabled in the settings so they can turn it off and on. As it is right now, they have to choose save/discard, close the frame, and put down the pen in order to interact with the browser.

    2 votes

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