42 results found
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Provision/change settings for SMART Mirror within the Remote Management portal
Despite newer boards now forcing the use of SMART Mirror, there is no functional way of managing settings within the app via Remote Management, simply being told to manually apply these instead.
On a fleet of 140ish boards, that simply isn't sustainable, especially not for a consistent experience for staff and students.
The following should be configurable via the MDM as a minimum:
- Room Name (including an option to copy the board name that is set already, like Screen Share previously did).
- Moderator Mode.
- Floating ID.
- All network settings, including enabling/disabling AirPlay, Miracast, Google Cast etc…13 votes -
Schedule Updates via Smart Remote Management Job
Please let us schedule when to Update the Smartboards via Job in Smart Remote Management. We got more than 190 SmartBoards and we want to plan ourselves when to install the Updates. Installing by Hand is no option.
13 votes -
Better SMART Remote management documentation
The "ADMINISTRATOR GUIDE" is not in detail, so many functions are no mention. The users are so confuse !
13 votes -
Allow MDM to enforce default screen share app.
Use the MDM to set the default screen share app and related settings.
9 votes -
Group Bookmarks
I manage 200 SMART panels and 500 tablets. It would be awesome to be able to push web bookmarks to the Favorites, based on Tags or something like that.
8 votes -
Add option to disable 'Create pin to lock the display'
Can we add the option to disable the 'Create pin to lock the display' located on the home screen? Either through the settings menu, or admin portal. Our boards are setup for self-service in an education facility catering for a wide variety of users.
6 votes -
Single-step add/remove tags
Allow admins in SRM to add AND remove tags in a single step, today it must be two separate actions.
5 votes -
Display Usernames Instead of Unreadable IDs in Device Details
Currently, when viewing device details in SMART Remote Management (SRM), the signed-in users appear as long, unreadable alphanumeric IDs rather than clear, recognizable usernames. This makes it difficult to quickly identify who is logged into a device.
Proposed Improvement:
Display meaningful usernames or email addresses instead of cryptic user IDs.
4 votes -
Default apps in the iQ Home Screen
Allow administrators to use SRM commands to force all enrolled SMART Boards to display the same standard apps like Camera & Whiteboard. (This is a suggestion from an end-user I helped)
4 votes -
Multiple ideas
Detailed usage logging with possibility to make exports, so that we can verify if the Smart displays are really being used when the room is booked for specific hours.
I see that it's already been asked, but the shutdown command would be highly appreciated so we can create a power schedule with time triggers.
It's currently only possible to sort by "Last Seen" would like to be able to also sort by "HardwareID" and "Name"4 votes -
Managing pin for settings from adminportal
The settings on our boards are secured with a PIN code. If this PIN code is leaked, we currently have to manually update the PIN on each board, which is not practical with more than 40 boards. Could this be implemented in the admin portal so that it can be managed centrally?
3 votes -
Reports
For a School District with many smartboards to manage, there are some tools in the form of Reports that would be very useful in order to keep track of incidents on smartboards.
The report I have been needing lately is regarding Reboots, we have many users not reporting issues all the time, but we noticed they continuosly restart their smartboards and we want to know why.So on my dream report I would see:
-Reboot history (numbers)
-Time of the day reboots are happening
-Origin (spontaneous, remote, via front button, rocker button, etc)
-Account logged in at time of reboot…3 votes -
Enable users to push out certificates via the SMART Remote Management Console
When I click on a device or a device filter group and then choose Repositories actions->Settings->Add New->Certificates and try to Install a CA Certificate to my devices it always come back with the error 'Name' field has errors. I contacted support and they stated that this functionality is not supported at the time. They didn't know when or if it ever would be.
I would find this quite helpful as we have around a 100 boards in our schools and I would much rather be able to push out our certificates than visit each board to install them.
3 votes -
Login Settings
It would be great to be able to have a setting to set a user to be the default login. When setting up our boards, I made the first account the admin and then created a user to be able to more easily change the user if a teacher would leave or change locations.
However, when they leave for the day and come back, the SMART Board logs into the Admin account by default. Thus creating more steps teachers have to do to log back into their account.
2 votes -
Sort panels so I can see if they are online on the list
I need to be able to see what panels are connected and up and running. it could be nice to see it in the list... not only what panels have connected today.
I need to send instant messages to the online panels in the school. and only the online ones.2 votes -
reset volume value over night automatically
Allow us to reset volume to a certain value every night. so has not been set LOUD the day before and you get a heart attack in the morning.
2 votes -
push web shortcuts remotely
Let us make web shortcuts in the RDM and push them out on the devices. At our school we have some urls that are used on multiple panels and it would be great to place them on the panel front page remotely.
2 votes -
Disabled Message on Display
Hey SMART,
It would be great if you could show a message on the Display, when a specific app through the Remote Management is disabled. Like "This app is disabled"
All the best
/Alex2 votes -
Allow granular security permissions for User Accounts
Currently in RMS you can choose between 'Admin, User, Observer, Techer' and these permissions do not make much sense. It would be nice to set Granular Permissions to certain accounts like if I want my Help Desk to only be able to Remote Control Boards.
2 votes -
Improving the user guide and providing additional sample configurations for SRM
The user guide is still a draft version with no improvements after feedback. Please ensure your user guide is detailed and clear. Additionally, providing more sample configuration settings with explanatory comments on your web page can enhance customer understanding(e.g. Schedule power off, Lock down settings, Disable auto update, schedule update & install Apps...etc). The credit plan and operation of SRM may be difficult for customers to comprehend.
1 vote
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