Internet issues after MX Series Update - Android 11
Nothing but issues in our pilot for the MX series boards with internet connectivity issues after the Smart Boards were updated this past week to the newest version. Internet was toggled off for wifi, but when turned back on, constant drops in connection or unable to connect at all...
David Thielen
shared this idea
AdminSMART Technologies Product Management
(Product Manager, SMART Technologies)
responded
Please contact SMART Support and we will be happy to assist you with any issues you are having.
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Michael Twisttmann Abildtrup
commented
We purchased 13 MX V3 panels and we have huge problems with their wifi adapter... Some of them even with the access points in the same room... was like that before the android upgrade too though!
It is a huge problem, and I am going to contact vendor... We have 21 x MX V2 panels as well with no problems and way better connectivity!
I tried to contact SMART, but I dont find their customer service that good as they want me to do all sorts of things to gather info. we spend loads of money on the panels, have moved and added more access points but with no luck. they could send someone, or just sell panels that work properly!