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19 results found

  1. The built in Whiteboard application on V4 is missing a key set of educational templates, specifically the sports layout (e.g., fields, courts) and music sheets that were available in the background options on our V2 and V3 models.

    2 votes

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  2. The pen accessory on the V4 model no longer appears to have a dedicated, highlighter function in the integrated app or on the whiteboard mode, a feature that was heavily utilized on the older models V2 & V3

    After a support case ticket # 00852203 It was confirmed that it was intentional.

    2 votes

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  3. The widget timer dose not play a notification on ending. The notifications settings for the timer app is set to 'Silent' and won't allow a change to 'Default'
    The timer on GX version 2 and 3 have this feature but our 28 new GX Plus Version 4 dose not allow this. Apparently this feature is on the American version as confirmed by your support desk but not the UK.

    2 votes

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  4. Can functionality be added to lock the imported image or pdf when using the Whiteboard so that it doesn't accidentally move if someone touches the screen and selects the background image causing the writing to become mis-aligned - similar to the lock function in IQ.4

    1 vote

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  5. SMART Mirror application currently only supports screen duplication (mirroring). Our teachers rely heavily on the ability to use the interactive display as an extended second monitor (Extended desktop)

    When brought up in a ticket and was told this "I can confirm that SMART Mirror should support sharing an extended desktop were it already available on the source computer."

    The previous Bytello Share system had an option of using the smartboard as the 2nd monitor when casting to the board on the V2 & V3 Models

    1 vote

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  6. Unser Kunde hat nach dem Kauf des NX Displays festgestellt, dass die Auswahl des HDMI-Eingangs ausschließlich über die Fernbedienung möglich ist. Diese Einschränkung wird sowohl von unserem Kunden als auch von uns als wenig benutzerfreundlich empfunden.

    Während dies bei interaktiven Displays in der Regel kein Problem darstellt, ist man bei einem Gerät ohne direkte Bedienelemente vollständig auf die Fernbedienung angewiesen.

    Für zukünftige Produktserien wäre es daher wünschenswert, die Eingabeauswahl zusätzlich über ein Steuerkreuz oder Bedientasten am Gerät selbst zu ermöglichen – wie es auch bei vielen anderen Displays üblich ist.

    1 vote

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  7. The GX-V3 pen feature should work like the SMART Board 6000 series Interactive Display with an installed AM30/AM40 module. The functionality with the GX-V3 having you select the pen tool from the side menu whereas on the iQ the pen works as soon as you pick it up. The time this saves is huge.

    1 vote

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  8. When I want to use handwriting-to-text tool in the GX whiteboard I can't dowload italian language because it is not supported from whiteboard application.
    It's quite strange that italian language is not already available.

    1 vote

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  9. Translating the ink you write on the board into another language for pupils who are EAL or currently unable to speak the language they are learning in the classroom. To allow them to see English (for example) next to their mother tongue to support them in their lessons.

    1 vote

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  10. Updates are currently being sent directly to the Smarttech boards. As a result, teachers receive unexpected pop-up notifications asking whether the update can be installed. This is not ideal when they are in front of a full classroom. It would be preferable if we could manage this from the admin portal. Ideally, we would like the ability to first install the updates on a few devices as a test. If everything works well, we could then schedule the updates for all devices at a convenient time.

    5 votes

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  11. 1) Because it conflicts with how other displays function, I think the audio mute icon should not persist on the screen if the volume is turned down to 0 with the Volume Minus button.

    2) I know it can be turned off, but the Screen Sharing floating window should be Off by default. It's annoying that it persists when an active input (such as HDMI 1) is on the screen.

    3) It would be nice if there were an Input Select button on the Home Screen rather than having to press the little arrow button on the side, then select…

    1 vote

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  12. Ability to lock the buttons so that students can not play with them.
    OR
    A cover to hide the buttons.
    OR
    Move the buttons to the side of the screen: top-right and top-left.
    It will stop little fingers from pressing buttons that they should not be able to reach

    3 votes

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  13. Paul Colbenson of CREC Museum Magnet School would like the ability to customize Display name of their GX-V3 displays as can be done with MX IQ enabled displays.

    2 votes

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  14. Have a Freeze button on the remote control to freeze and unfreeze the screen easily with one click.

    Rather than a button that does multiple things and having to hold the button for ten seconds.

    The Freeze button is the most important button on the remote control.

    2 votes

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  15. Either have a software update that better detects the thick end of the pen, or design and replace the physical pens with a thicker thick end, so they mis-detect less frequently as the thin end. Video below:

    https://www.youtube.com/watch?v=Z3xcVsPWRz8

    2 votes

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  16. Allow SMART GX model TVs to receiving common alerting protocols for campus/school wide emergency alerting. Similar to the Advanced Messaging system, allow for a system that would connect to a building's fire alarm or lock down system using common protocols to display emergency messaging on specific tvs or all tvs.

    2 votes

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  17. I would love to share this with other colleagues.
    So it would be great if we can log in separately - multiple user login... just like a regular computer.

    1 vote

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  18. Hallo, wir haben einen SBID-GX086-v2 im Einsatz. Ich habe dort als Hintergrundbild ein individuelles Bild meiner Firma im Einsatz. Leider wird unser Logo etc. komplett von den angehefteten Apps + Uhrzeit/Datum verdeckt.
    Die Apps kann man nicht verschieben, z. B. in eine Ecke des Bildschirms. Oder warum kann man die Uhrzeit / Apps nicht ausblenden?
    LG

    1 vote

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  19. 0 votes

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