5 results found
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Please allow customers to order replacement logic boards
Please allow customers to order replacement logic boards for SMART Boards, even if it requires a swap of the defective part. We have a SMART Board that has a broken HDMI port, and SMART Tech support has said there is nothing that can be done except to contact our reseller, and our reseller says there is nothing they can do.
3 votesUnfortunately, the internals of existing SMART Boards are not end user replaceable. There are no replacement parts available.
We're looking at making future SMART Boards more modular to address these scenarios.
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internet connection quality / speed
Dear Team,
Our Smart SBID-7075R-P can connect to the internet but the speed of the connection is very bad. In the same room other devices can communicate without this problem, through WiFi or cable.
Ping is high, upload and download speed are very low on Smart.
We have tested the cables, the original antennas, the position of the board, but the results were similar in all cases. The Ubiquity WiFi AP is in the same room.We would like to use the WiFi basically - is there any option to speed it up?
2 votesI'm sorry you're having network bandwidth issues with your display. As there are many factors that may contribute to slow network speed, the quickest way to resolve this is to contract SMART Support here: https://www.smarttech.com/connect-with-smart/contact-support. They will be able to walk through with you troubleshooting steps to diagnose this.
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Remote Management GX Series Settings
After contacting support we found out that the SMART GX Series boards do not support deployment of certificates or Wi-Fi profiles via SMART Remote Management.
These settings can be added manually to the boards, but seriously limits the usefulness of SMART Remote Management not being able to deploy them remotely to GX Series boards.
Can this be considered for functionality to be added in future please.
3 votesdeclined ·
AdminSMART Technologies Product Management
(Product Manager, SMART Technologies)
responded
Hello:
Please note this is not a limitation of SMART remote management, but rather, a tightening of security controls introduced in Android 9. Android 9 (and newer) does not allow Certificates to be inherited by remotely deploying them.
We appreciate how unfortunate this is, however, it is a limitation of the OS, not SMART Remote Management.
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Noisy pen tip
Noisy pen tip , if possible , change the tip of the pen, for many customers the sound of the pen on the screen is very annoying
14 votesdeclined ·AdminSMART Technologies Product Management
(Product Manager, SMART Technologies)
responded
Many factors go into the design of the pen tip including both aesthetic and technological requirements.
Our latest boards do have slightly different tips which should result in a quieter experience.
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AM30
We are having issues with the AM30 boxes that we have installed on the SMARTBOARD 7000 series.
The boxes have video inputs for HDMI and USB.
When document cameras are plugged into the HDMI port on the AM30, the image is pixelated and red and black lights all over the screen.
When the computer is plugged into the HDMI, the image is split horizontally and flashes.
When a student walks by the screen with the AM30 plugged into it, it turns itself back on... or randomly at night it turns itself on.
Anyone have clues on how to fix this?
4 votesdeclined ·AdminSMART Technologies Product Management
(Product Manager, SMART Technologies)
responded
Please contact SMART support should you still require assistance with this.
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