Our language teachers need to be able to play audio when they pause the screen. They were able to do this when they had ceiling projectors, so it is a step backwards for them. Is there an eta on when this will be resolved?

HiHi, we have also received a request from an international school to enable this feature in MX-V5. They are one of our major education customers in Hong Kong. They strongly request the feature that allows audio to be heard when the screen freezes upon pressing the freeze button on the front panel.

This is a huge flaw and I am hoping that it's corrected soon. It's really hard to be forced to project what's on my screen in order to play music.

It's crazy that this hasn't been corrected yet....

Please update this MAJOR ERROR!!!! 😫😫😫😫it has caused me to go back in time and use a Bluetooth speaker again aaaggggghhhhhhh
Sincerely, a truly sad frustrated teacher who loves her BenQ

I absolutely need this option. We just received new boards and a couple weeks ago and hope the update will allow this to happen.

Hi Suzanne, I cannot offer a specific timeline, but I know this is on our roadmap for 2024. Your voices have been heard, and we will deliver.

Is anyone going to address this? Music is an integral part of my teaching and I constantly need to freeze the screen. Even when my smart board is mirroring my chrome book and music is playing on my desktop, it still pauses. It makes the smart board a not so smart board.

Reiterating what Lizzie has stated:
"Has this been addressed?
It is very frustrating not being able to freeze the screen and have music / sound at the same time.
Why does the freeze also mute the sound?"

Dear SMART Team,

I'm sure there is a lot on you schedule. But correcting the features shouldn't be that much of an issue for you guys. After a whole year this feedback came up I'd welcome a quick response.
You'd finally enable teachers do their work properly. They can do so much while students are listening to listening tasks, but only when the screen is frozen.
Thanks a lot!

Has this been addressed?
It is very frustrating not being able to freeze the screen and have music / sound at the same time.
Why does the freeze also mute the sound?

I almost don't want my board in the room anymore. This is such an important feature it is almost a deal breaker.

Agreed! Many of our teachers absolutely need this feature!!

I agree!! PLEASE allow sound with shade and pause.

I've worked in a few schools now which have received the new MX Series boards and this is one of the main issues the teachers have brought up. They would regularly freeze the screen with their projector and have some music playing in the background. This is not currently an option on this model however, something to allow for separate media/audio freezing in a future update would be much appreciated.

Oh my gosh, THIS. My school just bought all new boards for our classrooms and it is absolutely mind boggling that there is no way to freeze the screen only. With audio going on and off while we try to work behind the scenes on our computers, our students are constantly being taken out of the learning environment we purposely set up.

Would like the ability to freeze the screen and unplug the connected computer.

Also, when plugged in, Would also like music/sound to continue playing when screen is frozen

I would like to see the option to continue playing audio when the image is frozen, available on the MX V2 panels

Usera welcome the new freeze and blanking funtionality on the V2 displays. However they actually required the audio to pass through unmuted, as it does/did on the 6000 series. In all classrooms the display is now the only audio playback device and there are many times when it is required to display content, or indeed nothing, to the students but still playback an audio file to them. Please address this urgently in a Firmware update.

Would like to see this on the MX series