To a SMART Board Representative, I have been using SMART Boards and SMART Notebook software for nearly 20 years. I began using your technology when few educators were willing to adopt it, and I have taught professional development sessions focused on using the software to improve classroom pedagogy. I have also attended seminars related to your products and shared suggestions for software improvement over the years. Because of this long history, I feel compelled to express my disappointment that many critical issues affecting daily classroom use, particularly for teachers remain unaddressed. I have met with representatives who, while well intentioned, do not appear to use the software daily for every lesson and therefore struggle to fully understand the practical needs of teachers. While features such as 4K resolution and transparency are visually appealing, they do not significantly enhance daily instruction. What would truly benefit educators, especially math teachers are meaningful improvements such as: -->A stronger equation editor or MathType integration -->A reliable timer that does not crash lessons -->Greater flexibility and control over toolbar shortcuts Each time a software update is released, I am hopeful that it will address these needs. Unfortunately, after investing time installing updates, I consistently find that little has changed in ways that meaningfully support classroom instruction. This ongoing pattern is frustrating and discouraging. I have spoken with many educators who now prefer using a docking station connected to the SMART Board rather than relying on SMART Notebook software at all. I have personally contacted SMART support numerous times when lessons have crashed or become corrupted. While responses are usually polite, they rarely address the underlying stability issues, and lost lessons are not recoverable. Given that my computer can handle CAD software, simulations, 3D printing, and coding simultaneously, there is no reasonable explanation for persistent instability in this software. I have tried to encourage colleagues to continue using SMART Notebook, but many are hesitant because the software does not perform as reliably or seamlessly as advertised. After all these years, it should integrate smoothly with other programs. For example, dragging and dropping images into lessons was once seamless, yet now often requires taking screenshots and manually importing images. I am sharing this feedback not simply to express frustration, but in the hope that it will be seriously considered in future updates—especially for schools that continue to pay for SMART software licenses. Teachers need stable, efficient, and practical tools that support real classroom demands. Thank you for your time and consideration. Sincerely, Adam Seidman