Notebook keeps freezing and I have to close and reopen frequently
Notebook 16.0 keeps freezing and I have to close and reopen to many times.
Carm
shared this idea
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Magdalena
commented
It's not freezing with me, but it's veeeery slow when I'm opening it - and it keeps lagging while I'm doing things like writing or working with objects.
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Olivier Mireault
commented
Hi Carm,
My name is Olivier Mireault and I am the test lead for SMART Notebook software.
I would like to help you get to the bottom of the issues you are seeing with the Notebook 16.0 Tech Trials.
We have included a new tool with Notebook that will gather important information from your system to help us diagnose this problem:
On Mac: Click on Notebook and then Generate Diagnostic Data
On Windows: Help and then Generate Diagnostic Data
If you could save that zip file and send it to me: oliviermireault at smarttech.com