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← SMART Technologies Customer Feedback Program

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  1. After installing SMART Notebook 17, the program has informed that it has ended a trial period of the program ...

    1 vote

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    1 comment  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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    Joe Coplen commented  · 

    Hi, based on your screenshot, it looks like you installed the Tech Trial for the 17 release, which expired in May 2017. Please uninstall the tech trial, and install the version that can be found at our website: https://home.smarttech.com/

    If you have any further issues with Notebook, please contact me directly at: omireault at smarttech.com.

    Thank you!

  2. When a Shout it Out is finished, students being able to see the results on their device.

    31 votes

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    2 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Thank you. That's an excellent idea!

  3. Opening more than one at a time to flip between

    13 votes

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    1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Thank you for your feedback. Just to clarify: Is the need to be able to quickly switch between lessons to be delivered, or is the need to be able to deliver different lessons to different student devices?

  4. SMART response 2 and MS Excel

    3 votes

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    under review  ·  2 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Sorry to hear about the issues you are having, but we can definitely help to resolve this. So far, we haven't had similar issues reported, but it can be a regression from a recent release. We will contact you directly to follow up.

  5. Zoom in out and scroll

    6 votes

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    1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Hi Efren. Thank you for your feedback. The software does provide zoom and pan capabilities, but perhaps the interface was not immediately clear. If you are using the software on a SMART Board, you should be able to use pinch and zoom gestures to zoom in and out of the whiteboard. Does this work for you? If you are using the software on a laptop, you should see zooming controls in the bottom left corner of your screen close to the up/down arrows. Please let us know if these features are working for you. Thanks.

  6. Online Competition not side by side

    4 votes

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    2 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Thanks for the feedback and references. We do have a few activities that leverage student devices to enable them to play/learn together. Shout It Out is a whole class discussion activity, and Monster Quiz is a competitive quiz-based activity similar to Kahoot. We will look into adding more activities in the future.

  7. Is a preview feature in the presentation being considered?

    3 votes

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    under review  ·  1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Thank you for the suggestion, Diana. We will look into possibly allowing you to keep the page sorter open so that you can quickly jump to a page you want to go.

  8. Allow students to log in so teachers can send individualized items to students.

    10 votes

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    1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Thanks for the suggestion. We do have plans to expand into this area. Stay tuned for updates next year.

  9. Interactive spinners, dice, cards, timers

    595 votes

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    47 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Hi Audrie. Yes, we are looking into adding more support for interactive features from Notebook.

  10. Interactive content made in SMART Notebook

    28 votes

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    4 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Hi Biruta. We are planning on continuing to add more support for interactive functionality from Notebook so that more of your student activities will work in SLS Online. Page links should actually be working. Is it not working for you? If not, please let us know and we can follow up on the issue. Thanks.

  11. Latvian letters

    2 votes

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    2 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Thanks for letting us know about this issue. Our developers are working on a solution. Stay tuned.

  12. I cannot find any way to save the work done online.

    6 votes

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    2 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Hi Petra. We are currently working on this, and I'll let you know as soon as the feature is updated.

  13. Create Notebook Lessons online in the new SMART Learning Suite Online

    39 votes

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    started  ·  1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Great suggestion. Currently, you can create all of our SMART lab and response activities directly online, and we will continue to extend the creation experience to enable teachers to build richer interactive lessons like with Notebook.

  14. What is the minimum version of SMART Notebook software that can be used with Learning Suite Online

    3 votes

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    1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Hi Michael. You should be able to open Notebook lessons created with any version of Notebook in SMART Learning Suite Online, but note that some content may not be supported like old SMART Response questions, Flash activities, and etc. We will be continually improving our content support, but things like Flash are deprecated due to the state of Flash in general. One nice thing about SMART Learning Suite online is that if you are using our new features like SMART lab activities, you will always have the most up to date support for new activities and themes.

  15. Which browsers are recommended and which are supported?

    3 votes

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    2 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Good suggestion, Michael. We will have full support documentation available when the product officially launches in September. We support a number of browsers, as for recommended, it would be the latest versions of Safari, Safari (iOS), Chrome, IE/Edge, and Firefox.

  16. What level of interactivity is supported? Some issues with display of a video.

    4 votes

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    2 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Thanks for the feedback, Michael. Currently, we only support displaying full page videos, so if you have a video on the page it will hide all the other objects. We are looking into having videos and other content show up side by side. As for the student-side behaviour, when a student joins a lesson, he/she gets a copy of the lesson at that moment. Live synchronized annotations are not supported right now because it's assumed that students will still pay attention to the front of room display or board for annotations made by the teacher. The student's copy of the lesson is mainly to provide reference and the ability for them to complete their own copy of any activities embedded in the lesson. Please let us know your desired workflow so we can look into supporting it in the future.

  17. I can't see any of the Notebook files that I have uploaded to my page.

    1 vote

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    1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Hi John. We will email you directly to follow up.

  18. I can't upload a notebook file.

    2 votes

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    1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Sorry to hear that. I will send you a private message to follow up, but we have been making improvements to our upload service, and the changes should be in later today, so please give it another try tomorrow.

  19. I can't see any of the lessons that I have uploaded to the SMART Learning Suite Online. Why is that?

    1 vote

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    2 comments  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Hi John. I'm sorry to hear that. Were there any errors when you tried to upload the lessons?

  20. Will SMART Content from the content manager in SMART Labs be stored here?

    5 votes

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    1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Yes, that's the plan. SMART lab/response content lists will be saved with your account and available wherever you sign in.

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