9 results found
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Fix the problems
Dear Support Team,
I am writing to express my deep dissatisfaction with the latest version of Smart Notebook, which has been causing significant disruptions in my workflow. After using the software for six years, I have never encountered such persistent issues, and I am now reconsidering whether to continue my subscription.
Here is a list of the major problems I’ve encountered:
- The software crashes at least twice per hour, making it highly unreliable.
- It offers to restore lost data after a crash, but this function does not work as promised.
- The handling of tables is terrible, with constant glitches that…
4 votesHi Anna
I understand your frustration. If you would be willing to send us some of the .notebook files where you experience these issues, it would help us identify and resolve the issues as quickly as possible.
If so, please reach out to https://www.smarttech.com/connect-with-smart/contact-support to send the files to the Notebook product team.
Thank you.
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Right click to get previous files
Get a recent files list when right-clicking on the SMART Notebook icon in the taskbar while using SMART Notebook 24.
Used to be there now disappeared. Really useful when planning the day ahead and then closing the files before going home.3 votesWe had to do some extra investigation on this one, because it wasn't a feature we built into Notebook. It turns out this was a feature of Windows, and they have since removed that feature. We do not have the ability to add it back in.
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Allow SmartInk to be compatible with BenQ boards
I use SmartNotebook all the time, but my school just changed my board to a BenQ. I cannot use the writing feature on the board.
1 vote -
1 vote
Sonya, I am able to reproduce your issue. Could you please reach out to https://www.smarttech.com/connect-with-smart/contact-support? A support agent will assist you with your issue.
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Auf Smart-Display erstelltes Tafelbild wird in SMART Notebook nicht vollständig angezeigt. Ich solle die Datei in 4K Presenter öffnen?
Auf Smart-Display erstelltes Tafelbild wird in SMART Notebook nicht vollständig angezeigt. Ich solle die Datei in 4K Presenter öffnen?
Es kann doch kein Problem sein, die Datei entsprechend zu skalieren? Bitte diese Funktion in Notebook einbauen.
Alternativ: warum startet 4k Presenter nicht automatisch?1 voteThomas, können Sie bitte klarstellen, welche Version von SMART Notebook Sie verwenden? 4K Presenter ist eine Funktion von Notebook 22.1 und früher. Bei Notebook 23.0 ist 4K Presenter die Standardeinstellung. Das Seitenverhältnis entspricht dem des iQ Whiteboards. Bilder sollten keine Änderungen erfordern, um korrekt angezeigt zu werden. Wenn Sie eine Notebook-Version verwenden, die 22.1 oder älter ist, empfehlen wir Ihnen, auf unsere neueste Version, SMART Notebook 24.0, zu aktualisieren. Sie sollte Ihnen das gewünschte Erlebnis bieten.
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protractor
"Reset page" messes up images
When trying to "reset page" between classes, images just appear as grey boxes.1 voteHi, JoAnn
I am unable to recreate your error. I recommend updating to Notebook 24.0. If the issue continues to persist, please reach out to https://www.smarttech.com/connect-with-smart/contact-support and we will work with you directly to fix the issue.
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Printing the same page twice
I often print one slide in "two-up" printing i.e. 2 pages to the sheet. This can only be achieved by first cloning the page and printing the 2 pages, and then deleting again afterwards. In some software (e.g. MS Word) you can print the same page twice e.g. "1,1" would print page 1 twice, allowing efficient printing.
3 votes -
The gray bar to scroll through page sorter doesn't work anymore. It only scrolls one page down and shows a red circle with a line through it
The gray bar to scroll through page sorter doesn't work anymore. It only scrolls one page down and shows a red circle with a line through it. When trying to scroll from page 1 to 50, this is a pain to now have to just use the arrow
2 votesHello, Madison. I am unable to recreate this issue. It may be specific to the .notebook file you are using. If you reach out to customer support at https://www.smarttech.com/connect-with-smart/contact-support an agent will be able to work with you directly to resolve this issue.
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Pause QuickTime Screen Recording- Mac and Smart Notebook
Add the ability to pause a recording using QuickTime to Record the SMART notebook.
1 vote
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