Return the product key feature
Hi SMART,
It should be possible to return the product key of SMART TeamWorks™ 5 in order to use it with another computer (like it is in SMART Meeting Pro or it had been in SMART TeamWorks™ 3).
To return the product key in SMART TeamWorks™ 5 is only possible if you are opening a SMART support ticket which is very inconvenient for end customers. Business customers must change their computer equipment once in a while.
Cheers,
Thomas
Thomas Reichwein
shared this idea
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Sascha Klüser
commented
Hello SMART,
I fully support this statement. Communication with support is often difficult, and for the end customer, it's usually impossible to manage. Additionally, due to this lengthy process, a conference room can be unusable for several days. In one case, support took three weeks to reset the key. This is not something that can be reasonably offered to an end customer.
As a partner of SMART, we would like to see this feature reinstated, similar to how it was available in Meeting Pro. Implementing such a feature should not require significant effort to make it visible in the admin portal and perhaps even provide a reset option there.
regards,
Sascha