Dear Support Team,

I am writing to express my deep dissatisfaction with the latest version of Smart Notebook, which has been causing significant disruptions in my workflow. After using the software for six years, I have never encountered such persistent issues, and I am now reconsidering whether to continue my subscription.

Here is a list of the major problems I’ve encountered:

• The software crashes at least twice per hour, making it highly unreliable.
• It offers to restore lost data after a crash, but this function does not work as promised.
• The handling of tables is terrible, with constant glitches that affect usability.
• Nearly every time I try to erase markers or add shapes, the software crashes, making these basic functions unusable.

These issues have persisted for the past six months, and the frustration has reached a point where continuing with this software feels impossible.

This is by far the worst update I’ve experienced with the software, and I strongly urge your team to address these problems as soon as possible. Otherwise, I will be forced to look for alternatives, as the current state of the software is unacceptable.

I look forward to your prompt response and a solution to these issues.

Sincerely,
Anna

P.S. everything was updated and this negative experience appeared only after forced update from Version 23 to 24.