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  1. Will Smart Response 2 be able to to work in this?

    2 votes

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    1 comment  ·  Lumio  ·  Admin →
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    Joe Coplen commented  · 

    Hi Brian. Yes, SMART response 2 and all SMART lab activities will work. When we release next month, you will also be able to create these activities directly in SLS Online.

  2. Pixelated Opening Screens

    1 vote

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    2 comments  ·  SMART Notebook » Notebook 17.1  ·  Admin →
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    Joe Coplen commented  · 

    What system are you on (Macbook Pro, Air etc…)
    What are your display scaling settings (System Preferences -> Displays -> Display -> Resolution)
    Are you connected to an external display and how (HDMI, VGA dongle…)

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    Joe Coplen commented  · 

    Thanks Ron! Indeed...optimizing for high resolution looks like some lower resolution items cropped up.

  3. In your marketing e-Mail for this they say ... "You’ll have full access to Notebook 17 for 45 days, but even if you don’t purchase a subscri

    2 votes

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    1 comment  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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    Joe Coplen commented  · 

    Hi Ron,

    Please uninstall the beta version and install the full version of SMART Notebook 17.0 from here: https://education.smarttech.com/products/notebook/download.

    Let me know if you run into any issues. davepark@smarttech.com

    Thanks,
    Dave

  4. Explicitly list post beta features In your documentation

    15 votes

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    1 comment  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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    Joe Coplen commented  · 

    Hey Rob,

    The quick list of changes for the limited version of SMART Notebook 17.0 is:
    - Read only access to SMART lab activities
    - Read only access to SMART response 2 activities
    - Read only access to SMART add-ons (SMART Blocks, YouTube add-on, Image search, concept mapping, lesson recorder)
    - Unable to change screen view to full-screen

    Let me know if you've got any additional questions at davepark@smarttech.com

  5. Beta test smart notebook 17 until 30 may?

    2 votes

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    1 comment  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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    Joe Coplen commented  · 

    Hello. This is a known issue with this beta release. Unfortunately, there isn't a simple fix so we recommend downloading the previous version you had installed. To download a previous version of SMART Notebook please go here https://education.smarttech.com/products/notebook/download. Underneath "Step 1 - Enter your key", you'll find a button that says: "Or: Click to choose a specific version of Notebook without entering a key". Click the version you previously had and download.

    Later this month, we'll have the full release of SMART Notebook 17.0. You will no longer see this issue as it has been fixed. I sincerely apologize for the inconvenience. Please feel free to send me a direct email if you have additional comments, concerns or questions. My email is davepark@smarttech.com.

  6. Don't work! Can't start! It says the evaluation period has finished though it's April 9th!

    1 vote

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    1 comment  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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    Joe Coplen commented  · 

    Hello. This is a known issue with this beta release. Unfortunately, there isn't a simple fix so we recommend downloading the previous version you had installed. To download a previous version of SMART Notebook please go here https://education.smarttech.com/products/notebook/download. Underneath "Step 1 - Enter your key", you'll find a button that says: "Or: Click to choose a specific version of Notebook without entering a key". Click the version you previously had and download.

    Later this month, we'll have the full release of SMART Notebook 17.0. You will no longer see this issue as it has been fixed. I sincerely apologize for the inconvenience. Please feel free to send me a direct email if you have additional comments, concerns or questions. My email is davepark@smarttech.com.

  7. Installation error on Windows 7 system

    2 votes

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    1 comment  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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    Joe Coplen commented  · 

    Hi Nicole - this is probably due to proxy settings on the computer. Your IT admin may be able to help with that.

    Here's a workaround: Download and install these two files:
    http://downloads01.smarttech.com/software/education_wrapper/smart_lat/2.0.7.0/smartlessonactivitytoolkit.msi
    http://downloads01.smarttech.com/software/education_wrapper/smart_efe/2.0.2.0/smartgalleryessentials.msi

    Then try to run the Notebook 17 installer again -- it should work.

  8. NB17 very slow to start up

    4 votes

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    1 comment  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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    Joe Coplen commented  · 

    Hey Amy! We're making improvements to the startup time and you should notice a difference in the full release of SMART Notebook 17.0 later this month :)

  9. Cant open it - shows message that est period has ended. Any ideas?

    7 votes

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    10 comments  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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    Joe Coplen commented  · 

    Hey all, there's a known issue with incorrect expiration dates in this beta release. Unfortunately, there isn't a simple fix so we recommend downloading the previous version you had installed. To download a previous version of SMART Notebook please go here https://education.smarttech.com/products/notebook/download. Underneath "Step 1 - Enter your key", you'll find a button that says: "Or: Click to choose a specific version of Notebook without entering a key". Click the version you previously had and download.

    Later this month, we'll have the full release of SMART Notebook 17.0. There will not be any issues with expiration. I sincerely apologize for the inconvenience. Please feel free to send me a direct email if you have additional comments, concerns or questions. My email is davepark@smarttech.com.

  10. Was the new Welcome screen clear and easy to use?

    3 votes

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    0 comments  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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  11. Was the new Welcome screen helpful?

    3 votes

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    5 comments  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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  12. Did you notice the new Welcome Screen?

    3 votes

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    0 comments  ·  SMART Notebook » Notebook 17.0  ·  Admin →
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  13. Feedback for: SMART response 2

    3 votes

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    97 comments  ·  SMART Notebook » Notebook 16.1  ·  Admin →
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    Joe Coplen commented  · 

    Hi Gerd. Thanks for letting us know about the issue. I believe we have a fix for this already. I will follow up with you by email to help you get it working.

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  14. Change the home page in the web browser

    10 votes

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    started  ·  1 comment  ·  SMART iQ Embedded Experience » Browser  ·  Admin →
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    Joe Coplen commented  · 

    Hey Sue, would you expect to go to the home page every time you go back to the browser, or just when all other tabs are closed?

  15. Lack of images in the gallery

    4 votes

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    1 comment  ·  SMART Notebook » Notebook 15.0  ·  Admin →
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    Joe Coplen commented  · 

    Hello Julie , Can you give us more information ? Did you install both Gallery and LAT ?

  16. Text pen

    3 votes

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    2 comments  ·  SMART Notebook » Notebook 15.0  ·  Admin →
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    Joe Coplen commented  · 

    Hello can you please email us at poojahemanth@smarttech.com. We would like to get more information on this issue.

  17. Troubles with Windows 7 system

    1 vote

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    1 comment  ·  SMART Notebook » Notebook 15.0  ·  Admin →
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    Joe Coplen commented  · 

    Can you provide some additional information? In particular:
    1. What "thing" needed to be downloaded from Windows webpage?
    2. Do you know what is complaining about the lack of "mfc120u.dll"
    3. What tab are you closing that says "install mfc120u.dll"?

    If you can share any screen shots, that will be very helpful.

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