22 results found
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Reports
For a School District with many smartboards to manage, there are some tools in the form of Reports that would be very useful in order to keep track of incidents on smartboards.
The report I have been needing lately is regarding Reboots, we have many users not reporting issues all the time, but we noticed they continuosly restart their smartboards and we want to know why.So on my dream report I would see:
-Reboot history (numbers)
-Time of the day reboots are happening
-Origin (spontaneous, remote, via front button, rocker button, etc)
-Account logged in at time of reboot…2 votes -
The credit-based licensing system calculation is too complex.
The complexity of the calculation involved in the Smart Remote Management credit-based licensing system has led to a lack of understanding among most customers.
Additionally, Education customers face separate different time slots when purchasing the IFP, further complicating matters.
Even the Smart Support Agents are struggling to fully comprehend this credit-based licensing system.
Therefore, it is recommended to contemplate simplifying the licensing system.1 vote -
Provision/change settings for SMART Mirror within the Remote Management portal
Despite newer boards now forcing the use of SMART Mirror, there is no functional way of managing settings within the app via Remote Management, simply being told to manually apply these instead.
On a fleet of 140ish boards, that simply isn't sustainable, especially not for a consistent experience for staff and students.
The following should be configurable via the MDM as a minimum:
- Room Name (including an option to copy the board name that is set already, like Screen Share previously did).
- Moderator Mode.
- Floating ID.
- All network settings, including enabling/disabling AirPlay, Miracast, Google Cast etc…11 votes -
More Setting Controls in Remote Management
We would love a way to remotely send the following settings to our fleet of smart baords.
- Turn off the screen sharing code at the top
- Turn off touch sounds
- Disable unused inputs
- Turn on Wake on LAN
1 vote -
Sort panels so I can see if they are online on the list
I need to be able to see what panels are connected and up and running. it could be nice to see it in the list... not only what panels have connected today.
I need to send instant messages to the online panels in the school. and only the online ones.2 votes -
Add option to disable 'Create pin to lock the display'
Can we add the option to disable the 'Create pin to lock the display' located on the home screen? Either through the settings menu, or admin portal. Our boards are setup for self-service in an education facility catering for a wide variety of users.
6 votes -
reset volume value over night automatically
Allow us to reset volume to a certain value every night. so has not been set LOUD the day before and you get a heart attack in the morning.
2 votes -
push web shortcuts remotely
Let us make web shortcuts in the RDM and push them out on the devices. At our school we have some urls that are used on multiple panels and it would be great to place them on the panel front page remotely.
2 votes -
Monitoring and management via SNMP
We have a stock of about 150 Smart Boards and Smart Displays in our educational institutions.
As a municipality, we are responsible for installing, maintaining and supporting the IT in the facilities. For this, we operate a central management system and monitoring for more than 2000 IP-IT-devices. We would like to integrate the SMART devices there. The easiest way would be to connect them via SNMP. Unfortunately, we could not find any documentation on this.
The remote management offered by SMART is definitely not an option for us because we do not want to operate several monitoring systems and we…1 vote -
Allow MDM to enforce default screen share app.
Use the MDM to set the default screen share app and related settings.
9 votes -
set volume levels
It would be handy to be able to set the volume levels remotely before we disallow volume adjustment. It would not be good to lock the user out of the volume control if the volume is set too low, or too high. We should be able to set the volume at a certain percentage and then disallow any adjustment.
1 vote -
Default apps in the iQ Home Screen
Allow administrators to use SRM commands to force all enrolled SMART Boards to display the same standard apps like Camera & Whiteboard. (This is a suggestion from an end-user I helped)
4 votes -
Group Bookmarks
I manage 200 SMART panels and 500 tablets. It would be awesome to be able to push web bookmarks to the Favorites, based on Tags or something like that.
8 votes -
Schedule Updates via Smart Remote Management Job
Please let us schedule when to Update the Smartboards via Job in Smart Remote Management. We got more than 190 SmartBoards and we want to plan ourselves when to install the Updates. Installing by Hand is no option.
11 votes -
Multiple ideas
Detailed usage logging with possibility to make exports, so that we can verify if the Smart displays are really being used when the room is booked for specific hours.
I see that it's already been asked, but the shutdown command would be highly appreciated so we can create a power schedule with time triggers.
It's currently only possible to sort by "Last Seen" would like to be able to also sort by "HardwareID" and "Name"3 votes -
Enable users to push out certificates via the SMART Remote Management Console
When I click on a device or a device filter group and then choose Repositories actions->Settings->Add New->Certificates and try to Install a CA Certificate to my devices it always come back with the error 'Name' field has errors. I contacted support and they stated that this functionality is not supported at the time. They didn't know when or if it ever would be.
I would find this quite helpful as we have around a 100 boards in our schools and I would much rather be able to push out our certificates than visit each board to install them.
3 votes -
Disabled Message on Display
Hey SMART,
It would be great if you could show a message on the Display, when a specific app through the Remote Management is disabled. Like "This app is disabled"
All the best
/Alex2 votes -
1 vote
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Disabled Message on Display
Hey SMART,
It would be great if you could show a message on the Display, when a specific app through the Remote Management is disabled. Like "This app is disabled"
All the best
/Alex1 vote -
Better SMART Remote management documentation
The "ADMINISTRATOR GUIDE" is not in detail, so many functions are no mention. The users are so confuse !
11 votes
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